The Claim icon

1. The Claim

(Establishes an effective date)

Checkmark Duty to Assist

the U.S. Department of Veterans Affairs' obligation to help veterans develop their claims.

Down arrow
VBA Decision icon

2. Initial Decision

(Improved notice)

Choice & Control

Based on the evidence available, the next step will go to one of the three possible paths. This is one level higher than the Higher Level Review, Supplemental Claim and Appeals process.

Possible Paths
Higher Level Review

A. Higher Level Review

  • Same Evidence Used

If you disagree with the VA's decision, you can request to have a senior reviewer take a new look at your case. The reviewer will determine whether the decision can be changed based on a difference of opinion or an error.

Duty to Assist
One-time only
Supplemental Claim

B. Supplemental Claim

  • New Evidence Used

The Higher Level Review and Supplemental Claim work to provide outcomes before the appeals process.

1 year

Board of Veterans Appeals

1 Year
Appeal icon

C. Appeal

(Notice of Disagreement)

  • Only applicable as new evidence is available
  • Three Evidence Options
    • No SOC
    • Or VA
    • Form 9
120 Days
Court of Appeals for Veterans Claims icon

Court of Appeals for Veterans Claims

Similar to the Supreme Court, the Court of Appeals is where a final decision is ultimately made.